Refund Policy
PlannedWay — Client Agreement Terms
Refunds are only issued when a cancellation is made within 24 hours of booking confirmation. No refunds are offered outside this window, except where PlannedWay cancels the engagement.
1. Eligible refunds
A full refund is issued only if you cancel within 24 hours of your booking confirmation. Refunds are processed to the original payment method within 5–10 business days.
2. No refunds after 24 hours
Once the 24-hour window has passed, payments are non-refundable — regardless of whether work has started, as planning and resourcing begins immediately upon confirmation.
3. Retainer payments
Monthly retainer payments are non-refundable once the month has begun. If you choose to pause or end a retainer, notice must be given before the next billing cycle.
4. PlannedWay-initiated cancellation
If PlannedWay cancels the engagement, a pro-rata refund for uncommenced work will be issued promptly, with no additional fees.
5. Disputes
If you believe there is an error in billing or charges, please reach out within 7 days of payment. We will review and resolve all genuine disputes in good faith.
By confirming your booking with PlannedWay, you acknowledge that you have read and agreed to this refund policy. PlannedWay's services are time-intensive and capacity-limited — this policy exists to protect both parties fairly.
For any questions or concerns regarding this Refund Policy, please contact us at support@plannedway.com